NCA Associate Director for Academic & Professional Affairs Brad Mello recently contributed to the blog of the National Association of Student Financial Aid Administrators. The post discussed how knowledge and insight from Communication scholarship can assist financial aid professionals in their dealings with students and families, particularly when they have to break bad news.
Drawing upon his own experiences as a graduate student confronting a financial aid crisis, Mello discusses the research by Villagren and her colleagues in social support communication to offer advice on key strategies for breaking bad news. As Mello concludes “Breaking bad news is never easy, and the outcomes are not always positive, but good communicators can improve the experience by following the COMFORT model.”
Read the post here.